2019 Honda Fit Collision Repair: An Insurance Claim, Start to Finish
Ms. Olivia brought her 2019 Honda Fit to us with an insurance claim for collision repair. The original estimate written by the insurance company wasn't enough to cover the full cost of repairs a situation we see more often than customers realize. We immediately submitted a supplement, had it approved, and got to work. As our technicians worked through the repair they discovered additional hidden damage throughout the vehicle. We walked Ms. Olivia through everything we found, showed her the damage firsthand, and took care of it all. The results spoke for themselves but don't take our word for it. Here's what Ms. Olivia had to say about her experience.
Texas Five Star did a phenomenal job repairing my car, far surpassing the work done by the dealership. They even surprised me with professional detailing! When I picked it up, it looked better than the day I bought it. For a second, I wondered if they'd accidentally given me someone else's car! LOL! They fixed the radiator, front bumper, back fender, the post it rests on, noticed a tire and just replaced it (they didn't have to), replaced some pieces on the front that again, the insurance company didn't even cover, and gave me a perfect paint job. The inside and outside look and smell perfect! Beyond the quality of their work, they're just genuinely good people. I was stressed from dealing with the insurance company and out of a vehicle. They dealt with everything for me! I got the whole princess treatment! This is a small business run by salt of the earth folks who are honest, hardworking, and truly care about their customers. That's getting harder and harder to find these days. I will literally never use anyone else! Im a massage therapist by trade and I operate with the motto I'd never work anywhere I wouldn't bring my family to. When I couldn't find a place, I MADE a place. And I think that's exactly what they did, too. If you need auto repairs, I can't recommend Texas Five Star highly enough. Great work, fantastic service, and even better people.
Olivia Owner Of 2019 Honda Fit
IN THE FIELD
Undercarriage Damage, Hidden Rust, and the Repair That Fixed Both
Here you can see the transformation this 2019 Honda Fit collision repair went through in our shop. While we didn't capture photos of the undercarriage where the primary claim was applied, we can assure you every repair visible or not was held to the exact same standard of quality and craftsmanship you see here. At Texas Five Star Paint & Body we treat every inch of your vehicle with the same attention to detail, whether it's seen or unseen.
Questions About Insurance Claim Repairs
What is a "supplement" in an insurance collision repair claim?
When our technicians find damage the insurance company's original estimate didn't account for — which happened with this Honda Fit — we document it and submit a supplement request directly to the insurer for approval before we continue. That way you're never stuck paying out of pocket for collision damage your policy should cover.
Why did the insurance estimate fall short in the first place?
Initial estimates are often written from photos or a quick walk-around, before hidden damage is visible. Once we opened this vehicle up, we found additional damage underneath that the original estimate missed — a common situation, which is part of why we handle the insurance process directly instead of leaving you to negotiate it yourself.
How do you find hidden damage like the undercarriage rust and damage on this repair?
We inspect the undercarriage, suspension components, and structural areas that a surface-level estimate doesn't cover. When we find something, we photograph it, walk you through it in person, and get it approved with your insurer before moving forward — nothing gets fixed without you knowing about it first.
Is a repair like this covered by a warranty?
Yes. Every repair we complete, including insurance-claim work, is backed by our 5-year paint warranty.
Can I choose my own repair shop for an insurance claim?
Yes. Texas law lets you choose any repair shop you want — you're never required to use a shop your insurance company recommends.
Our Related Services
Insurance Estimate Not Adding Up?
If your insurance company's estimate doesn't match the damage you're seeing, we'll inspect your vehicle, document everything, and handle the claim paperwork so nothing gets missed.